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Terms & Conditions

RETURNS

GENERAL WARRANTY CONDITIONS ON ALL RETURNS

Before returning any item, firstly notify PJ & RHS Ltd of the fault and to obtain a goods return number. PJ & RHS Ltd accept no responsibility for goods not reaching our premises; only use a reliable traceable method for returning goods and the cost of returning the goods is the responsibility of the customer. Please ensure all date and labels are intact, if any code or date labels are missing or defaced all warranties are deemed null and void. All goods must be packaged correctly as PJ & RHS Ltd cannot accept responsibility for goods damaged in transit. After firstly testing, all guaranteed goods will be either repaired or replaced.  If the item has less than 3 months warranty remaining, at our discretion a refund of the original price paid may be made proportional to the balalnce of the outstanding warranty. Items found after testing or checking not to be faulty or to have suffered physical abuse, will only be returned at the customers’ expense and will incur our normal carriage charges. All options are at the discretion of PJ & RHS Ltd and the cost of returning repaired or replaced items will be met by PJ & RHS Ltd.

The warranty period on all items replaced under warranty will continue from the date of the invoice the original item was sold.

Good stock, unwanted and incorrectly ordered items, may only be returned for credit if the item is unopened, unused and in its original packaging and within 14 days of original invoice from PJ & RHS Ltd. A 20% restocking fee will apply for all such goods.

Sale and clearance items once ordered may not be cancelled and have a 7 day out of box warranty only.

The final decision of any disputes involving warranties will be that of PJ & RHS Ltd. All warranties given are on the basis that the conditions of sale have been adhered to.

It is an expressed condition of supply at all times that the liability of PJ & RHS Ltd will never exceed the value of the goods supplied and no liability will be accepted by PJ & RHS Ltd for any other losses due to failure of goods supplied.

RETURNS PROCEDURE

  1. To return a product, please contact our office by email to sales@rhsupplies.co.uk and include the number and date of the original invoice of the goods to be returned. A goods return form and a unique Goods Return Number (GRN) will be issued by return email. You will need to print and complete this form and return with the goods. 
  2. Notification of original invoice number and date must accompany all returns. This is essential in order for us to process your returns quickly and effectively. It will also allow us to monitor the quality of our goods and identify any possible manufacturing problems.
  3. Only use a reliable traceable method for returning goods and the cost of returning the goods is the responsibility of the customer. 
  4. In the event that batteries are being returned, use only a carrier prepared to transport these items. Items that do not reach us due to being confiscated by the delivery service used, no offer of refund or return will be given.
  5. PJ & RHS Ltd accept no responsibility for goods not reaching our premises.

PRODUCT WARRANTIES

Leather & Nylon Cases, Straps, Belts Etc.
Leather & Nylon carry cases straps etc, these are all made to order and once an order is placed may not be cancelled or goods returned, these items carry a 12 month warranty against faulty materials and workmanship. All items returned will first be repaired or replaced. Warranty is subject to the items not having suffered excessive wear and tear or abuse. 

Click-On Fittings
These carry a full 12 month warranty against faulty materials and workmanship from date of original invoice from PJ & RHS Ltd.

Battery and Charger Warranties
Rechargeable NiMh and LiIon batteries will maintain 80% of their rated capacity for a period of 12 months from the original invoice date from PJ & RHS Ltd.

All battery chargers carry a 12 month warranty against faults if used under normal working conditions. Always ensure all radios are turned off when charging.

Audio Accessories
Covert and audio accessories comprising PTT and earphone including microphones carry a six month warranty against failure from original PJ & RHS invoice date, excluding earphones, see below. Please note items which are physically broken are considered to have suffered abuse and are not covered by warranty.

Earphones Only – Due to the low cost these are considered a disposable item and due to hygiene requirements should only be issued on a personal basis. These carry a maximum three month (28 day) warranty from date of original invoice from PJ & RHS Ltd.

Antennas

PJ & RHS Ltd only supplies panorama antennas due to their high quality and these carry a full 12 month warranty, excluding physical abuse from date of original PJ & RHS Ltd invoice.

FRAUD PREVENTION

From time to time, we may provide your transaction details to a third party, who will perform an address verification. This is in order to protect the Buyer and Seller against fraudulent transactions. By having the address verified is it intended to ensure that the billing address matches the delivery address and in certain circumstances the Seller may request additional proof of identity to verify your details. PJ & RHS reserves the right not to despatch goods to certain address, in the event that this occurs, the buyer will be notified in writing by email and any amount charged will be refunded.

PAYMENT PROCESSING

The current method of payment is via paypal on the website. Alternative methods can be chosen but goods will not be despatched until funds have been received.
We can process orders via the telephone, please call 01278 723360 with your card details.
Direct Payment BACS: Please call for our bank details.
Cheque payment welcome, however please allow 7 – 10 days for payment to clear, please make cheques payable to PJ & RHS Ltd. Cheques are not accepted in person. Orders cannot be placed online if paying by cheque, orders must accompany your cheque.
In person, cash, Visa, Mastercard and Debit cards are accepted.

COPYRIGHT and CONTENT ACCURACY

All rights including copyright in this website are owned by PJ & RHS LTD. You are not permitted to copy, modify, distribute or re-post anything on this website without the permission of the owner. Whilst we endeavour to ensure that all information provided is correct, current and up to date, we cannot guarantee accuracy and completeness of the products listed on this website. E&OE.

DISCLAIMER

This website may contain links to manufacturers or other websites that we deem to be useful and of interest. If you should use these links PJ & RHS accepts no control over the content that these other websites have or use and we cannot be held responsible for information you provide whilst visiting these websites as they are not governed by our privacy policy. Please exercise caution to each individual website and read their privacy notice. The use of tradenames and trademarks are purely for information and reference only, unless otherwise stated. All our batteries and chargers are compatible for use with the relevant tradenames.

These terms and conditions may be changed from time to time without prior notice and at the discretion of PJ & RHS Ltd.